REDUCED SERVICE PROVISION
The unexpected workforce challenge over recent weeks has led to the practice adopting appropriate, but temporary, measures. The practice has moved to an “urgent, on the day” appointment system for the month of June in order to ensure that all pressing clinical matters are accommodated. The remaining doctors have increased their patient facing time, with one even coming in whilst on maternity leave. Furthermore, we have enlisted the help of 9 local GPs and one Advanced Nurse Practitioner from neighbouring practices. We have also received assistance from other external GP locums too. This assistance has enabled us to provide and additional 50 sessions of GP appointments. NHS Fife has also assisted us by increasing the practice pharmacy provision.
The practice will return to 4 regular GPs from 17th June and we hope to return to our full compliment in July.
We continue to be grateful to our patient population for their understanding during this challenging period.
Sadly, Tayview Medical Practice is currently facing a challenging situation regarding the services we can provide to our patient population. The practice is currently facing a situation whereby we have 3 out of 7 GPs available to see patients which is impacting on the number of appointments that we can provide to patients. Unfortunately, 2 of our GPs are currently off sick and are likely to remain off sick for at least the next 2-3 weeks with another 2 GPs being absent on either maternity or paternity leave. To put this into perspective, the practice offers approximately 541 appointments each week when fully staffed with GPs. At present, this number has been reduced to approximately 132 appointments per week.
We have been successful in securing some GP assistance from other practices within Fife but we are still very short of appointments. For the month of June we will be unable to offer patients any routine appointments for booking in advance (unless the practice secures a significant amount of GP assistance). This means the practice will only be offering a limited amount of urgent appointments for those patients who feel their symptoms are of an urgent nature. The doctors have requested that our reception staff enquire with all patients as to why they are requesting an urgent appointment in order that our reception staff can assist in directing patients to alternative healthcare professionals if this is appropriate. Your assistance with providing our reception staff with a brief description of why you wish an urgent appointment will be extremely helpful during this challenging time.
The doctors available within the practice will continue to maintain a reasonable service at this challenging time and are doing so by cancelling annual leave, increasing their appointment availability by working during days which they would usually be off, coming in during maternity leave and adding additional appointments to the end of their surgeries. We have also adapted our appointment system on certain days during June whereby we will be offering an emergency pool system only. This means, if you require seen urgently, the receptionist will advise you to attend the practice at a certain time but there may be a lengthy wait involved to see a doctor.
We will continue to provide updated information on our practice website regarding our current situation. Our website can be viewed by visiting www.tayviewmp.org.uk.
PRACTICE SPRING 2019 NEWSLETTER
Our Spring 2019 newsletter is now available to view by clicking on the link below or selecting the "Practice Newsletter" tab at the left hand side of this screen.
Dr MacKintosh will be retiring from the practice during the month of September 2019 for health reasons following 28 years of dedicated service to Tayview Medical Practice. We know Dr MacKintosh will be missed by a large number of our patients and we would like to wish Dr MacKintosh best wishes for his retirement.
TAYPORT SITE - REDUCTION IN OPENING HOURS
As a practice providing services across two locations (Newport and Tayport), we are finding it increasingly difficult to sustain services at our Tayport practice. This is especially difficult in the later part of the day when there has often been no GP coverage available for our Tayport site. This results in our staff working alone at Tayport which is an unsustainable position for our staff who we have a duty of care to ensure their personal safety is assured. Furthermore, the practice currently has a reduction in GP appointments which equates to 1 full time GP. This will be compounded further from September 2019 with the retirement of another full time GP. Unfortunately, despite repeated requests for locum assistance, the practice is finding it increasingly challenging to fill the reduction in GP appointments.
Given the above, the doctors have taken the difficult decision to reduce the opening hours of our Tayport practice. From Monday 3rd June 2019, our Tayport opening hours will be Monday to Friday 08:00 - 12:00.
Please click on the links below to obtain further information.
Change to Tayport opening hours
Frequently Asked Questions
Bus Services - Timetables
EAR IRRIGATION (SYRINGING)
Current medical evidence shows that ear irrigation can lead to ear infections, perforated ear drums and/or tinnitus (persistent noise). For this reason, Tayview Medical Practice will cease to provide an ear irrigation services from April 2019. Patients who require their ears irrigated prior to attending an audiology appointment will be referred, internally, by the audiology department for micro-suctioning.
Please click the link below which will provide you with self-care guidelines for managing your symptoms.
Self-care Ear Wax
Please note, any incoming or outgoing calls may be recorded by the practice.
GENERAL DATA PROTECTION REGULATIONS (GDPR)
The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.
These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.
Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.
GDPR Patient Information
Patient Privacy Statement
Welcome to Tayview Medical Practice
Welcome to Tayview Medical Practice. The doctors and staff of Tayview aim to provide you with a very high standard of patient care. In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments. We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.
We provide general medical services from two medical practices at both Newport-On-Tay and Tayport. The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page. Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.
You will also find useful information contained under the "Further Information" section to the right of this page.
We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.
We are happy to receive feedback from our patients in order to help improve our service to you. Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.
We offer a variety of IT systems available to help improve patient access. These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time. We also offer the facility of being able to arrange online appointments and request your repeat medication online too. You must register to use these services and a receptionist will be able to assist you further with this. We also offer all patients a text reminder service to remind them of any appointment booked.
Newport Surgery has parking spaces for the disabled and automatic doors. Tayport Surgery has a parking space for the disabled and automatic doors. On both sites, all patient services are provided at ground floor level and are accessible for disabled person. However, if you require assistance please ask any member of staff who will be happy to help.
National Health Hearing Aid Batteries
Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.
The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.
Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter. Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.
(Site updated 14/06/2019)