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Tayview Medical Practice

STAFF TRAINING

The practice will be closed on Wednesday 18th December between 12:00 - 13:00 for staff training.  Patients can still contact the practice by telephone in an emergency and you call will be answered.  However, access to the practice will not be available between 12:00 - 13:00.

CONTACTING THE PRACTICE

We are aware of the challenges patients face when contacting the practice by telephone each morning.  Our practice serves over 9600 patients and we receive a large number of calls each day - primarily when the practice first opens.  The practice has 8 telephone lines and our reception staff are answering each call as quickly as possible although we understand the frustration of patients who attempt to call and are met with an engaged tone (or feel like their call is constantly ringing and not being answered).

To try and relieve the pressure on our phone lines each day, the practice will be adopting the below.  Help us to help you by only contacting the practice during the times detailed below which will relieve pressure on our telephone lines each morning.  We have introduced an email address for patients to request MED3 (sick notes) to assist with not having to contact the practice and we would encourage patients to register for our online services.

During the month of December, patients calling in out-with the times detailed below will be politely reminded of the new times to contact the practice.  From January, the times detailed on the link below will be fully implemented and our reception staff will not be able to assist with requests out-with those times.  You will be asked to contact the practice back at the correct time.

Contact Times

PRACTICE CLOSURE

The practice will be closed on Wednesday 25th and Thursday 26th December.  We will re-open on Friday 27th December at 8am.  We will also be closed on Wednesday 1st January and Thursday 2nd January - re-opening Friday 3rd January at 8am.  If you require urgent medical assistance, which cannot wait until the practice re-opens, you should dial 111 to discuss your symptoms with NHS 24.

URGENT SERVICE ONLY FROM W/C 16TH DECEMBER

During the festive period, the practice becomes extremely busy with a high number of requests for appointments.  From Monday 16th December to (and including) Friday 3rd January, the practice will be operating an 'urgent on the day only' appointment system.  Any patient who feels they need an appointment urgently should contact the practice that morning and request to be seen.  Our appointment system will revert back to normal from Monday 6th January 2020 with routine appointment being available to book from that date.

NEW GP JOINING TAYVIEW MEDICAL PRACTICE

Dr Elizabeth Quinlan will join our practice from December 2019 as a Salaried GP.  Dr Quinlan will be employed to work within the practice every Wednesday, Thursday and Friday.  Dr Quinlan was a previous GP partner in England and joins Tayview with a wealth of knowledge and experience.

PRACTICE WINTER 2019 NEWSLETTER

Please click the link below for our latest newsletter

Winter 2019 Newsletter

FLU CAMPAIGN 2019

The practice will be holding two flu catch-up clinics for patients who were unable to arrange appointments for their flu jags.  You do not need to arrange an appointment to attend and clinic and are welcome to attend either of the clinics listed below.

Tayport - Wednesday 13th November 08:00 - 12:00

Newport - Wednesday 20th November 08:00 - 15:00

NEW GP PARTNER

We are pleased to announce that the practice has been successful in recruiting a new GP partner to replace Dr MacKintosh.  Dr Matthew Jamrozek will commence with the practice on 16/09/2019 and will provide 8 sessions of GP availability each week (4 full days).  Dr Jamrozek's days of work will be Monday, Tuesday, Wednesday and Friday each week.

 

EAR IRRIGATION (SYRINGING)

Current medical evidence shows that ear irrigation can lead to ear infections, perforated ear drums and/or tinnitus (persistent noise). For this reason, Tayview Medical Practice will cease to provide an ear irrigation services from April 2019. Patients who require their ears irrigated prior to attending an audiology appointment will be referred, internally, by the audiology department for micro-suctioning.

 

Please click the link below which will provide you with self-care guidelines for managing your symptoms.

Self-care Ear Wax

CALL RECORDING

Please note, any incoming or outgoing calls may be recorded by the practice.

 

GENERAL DATA PROTECTION REGULATIONS (GDPR)

The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.

 

These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.

Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.

GDPR Patient Information

Patient Privacy Statement

Welcome to Tayview Medical Practice

Welcome to Tayview Medical Practice.  The doctors and staff of Tayview aim to provide you with a very high standard of patient care.  In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments.  We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.

We provide general medical services from two medical practices at both Newport-On-Tay and Tayport.  The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page.  Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.

You will also find useful information contained under the "Further Information" section to the right of this page.

We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.

We are happy to receive feedback from our patients in order to help improve our service to you.  Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.

We offer a variety of IT systems available to help improve patient access.  These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time.  We also offer the facility of being able to arrange online appointments and request your repeat medication online too.  You must register to use these services and a receptionist will be able to assist you further with this.  We also offer all patients a text reminder service to remind them of any appointment booked.

Disabled Access

Newport Surgery has parking spaces for the disabled and automatic doors.  Tayport Surgery has a parking space for the disabled and automatic doors.  On both sites, all patient services are provided at ground floor level and are accessible for disabled person.  However, if you require assistance please ask any member of staff who will be happy to help.

National Health Hearing Aid Batteries

Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.

Interpreting Service

The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.

Practice Newsletter

Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter.  Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.

(Site updated 05/12/2019)
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