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Tayview Medical Practice

CHANGE TO APPOINTMENT SYSTEM

REDUCED SERVICE PROVISION

Update 23/07/2019

The doctors and staff of Tayview continue to appreciate the understanding of our patients regarding the current challenges faced with both Dr MacKintosh and Dr Barrs being absent due to illness.  Unfortunately, Dr MacKintosh continues to be absent due to ill health but is keen to return back to Tayview as soon as he is able to.  We are pleased to announce that Dr Barrs will be returning back to Tayview from 24/07/2019 on a phased return with the intention that Dr Barrs will be providing her full number of sessions each week from week commencing 19th August 2019.

We are also pleased to announce that we continue to secure locum cover to assist us during this challenging period and will slowly start to re-introduce routine appointments over the coming weeks.  If a patient feels their symptoms require a routine appointment, rather than an urgent appointment, they should ask our reception staff whether any routine appointments are available for booking.  Routine appointments will also be found online for booking and patients are encouraged to register for our online booking system.

We will continue to keep providing updates via our website and, again, are very appreciative to our patient population for the patience and understanding they have shown over the last number of months.

Update 04/07/2019

We would like to thank all of our patients for their continued understanding regarding the current challenges being faced at our practice.  Over the month of June, we were able to maintain a service which enabled patients to be seen urgently or directed to a more appropriate healthcare professional or service.

Sadly, both Dr MacKintosh and Dr Barrs continue to be absent due to long-term illness and we are not in a position, as of yet, to introduce routine appointments back into our appointment system.  We are currently planning for both doctors to be absent for the months of July and August.  However, thanks to the continued support from GP colleagues from other practices within North East Fife, locum GPs and academic GPs, we are confident that we can continue to meet the needs of our patient population by providing appointments to patients who urgently need seen or assisting them by directing them to alternative healthcare professionals or services.  It is important to emphasise that our main priority at this present time is to continue to provide a safe service to our patient population and this appointment system allows us to achieve this priority.

In line with other practices, we shall continue to maintain a system whereby our reception team will enquire with you as to the reason why you are requesting an appointment to be seen.  They do not require a detailed reason but rather a brief explanation of your symptoms.  The doctors have asked our reception team to do this in order to determine whether patients can be directed to a more appropriate source.  Our receptionists adhere to strict confidentiality rules within the practice and are contractually bound not to discuss your conversation with anyone else.

During July and August, we have sourced a considerable amount of locum cover which will allow us to continue to provide an urgent service whilst both doctors are absent.  Dr Gilmour will return from maternity leave in November and we are hopeful both Dr MacKintosh and Dr Barrs return to the practice over the coming months.  Once the practice is in a position to re-introduce routine GP appointments, we will do so.

Again, we are grateful to all of our patients for their understanding during this challenging period.

David Ramsay – Business Manager

PRACTICE SUMMER 2019 NEWSLETTER

Our Summer 2019 newsletter is now available to view by clicking on the link below or selecting the "Practice Newsletter" tab at the left hand side of this screen.

Summer 2019

DR MACKINTOSH

Dr MacKintosh will be retiring from the practice during the month of September 2019 for health reasons following 28 years of dedicated service to Tayview Medical Practice.  We know Dr MacKintosh will be missed by a large number of our patients and we would like to wish Dr MacKintosh best wishes for his retirement. 

TAYPORT SITE - REDUCTION IN OPENING HOURS

As a practice providing services across two locations (Newport and Tayport), we are finding it increasingly difficult to sustain services at our Tayport practice. This is especially difficult in the later part of the day when there has often been no GP coverage available for our Tayport site. This results in our staff working alone at Tayport which is an unsustainable position for our staff who we have a duty of care to ensure their personal safety is assured. Furthermore, the practice currently has a reduction in GP appointments which equates to 1 full time GP. This will be compounded further from September 2019 with the retirement of another full time GP. Unfortunately, despite repeated requests for locum assistance, the practice is finding it increasingly challenging to fill the reduction in GP appointments.

Given the above, the doctors have taken the difficult decision to reduce the opening hours of our Tayport practice.  From Monday 3rd June 2019, our Tayport opening hours will be Monday to Friday 08:00 - 12:00.

Please click on the links below to obtain further information.

Change to Tayport opening hours

Frequently Asked Questions

Bus Services - Timetables

EAR IRRIGATION (SYRINGING)

Current medical evidence shows that ear irrigation can lead to ear infections, perforated ear drums and/or tinnitus (persistent noise). For this reason, Tayview Medical Practice will cease to provide an ear irrigation services from April 2019. Patients who require their ears irrigated prior to attending an audiology appointment will be referred, internally, by the audiology department for micro-suctioning.

 

Please click the link below which will provide you with self-care guidelines for managing your symptoms.

Self-care Ear Wax

CALL RECORDING

Please note, any incoming or outgoing calls may be recorded by the practice.

 

GENERAL DATA PROTECTION REGULATIONS (GDPR)

The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.

 

These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.

Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.

GDPR Patient Information

Patient Privacy Statement

Welcome to Tayview Medical Practice

Welcome to Tayview Medical Practice.  The doctors and staff of Tayview aim to provide you with a very high standard of patient care.  In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments.  We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.

We provide general medical services from two medical practices at both Newport-On-Tay and Tayport.  The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page.  Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.

You will also find useful information contained under the "Further Information" section to the right of this page.

We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.

We are happy to receive feedback from our patients in order to help improve our service to you.  Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.

We offer a variety of IT systems available to help improve patient access.  These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time.  We also offer the facility of being able to arrange online appointments and request your repeat medication online too.  You must register to use these services and a receptionist will be able to assist you further with this.  We also offer all patients a text reminder service to remind them of any appointment booked.

Disabled Access

Newport Surgery has parking spaces for the disabled and automatic doors.  Tayport Surgery has a parking space for the disabled and automatic doors.  On both sites, all patient services are provided at ground floor level and are accessible for disabled person.  However, if you require assistance please ask any member of staff who will be happy to help.

National Health Hearing Aid Batteries

Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.

Interpreting Service

The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.

Practice Newsletter

Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter.  Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.

(Site updated 07/08/2019)
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