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Tayview Medical Practice

ONLINE SERVICES

Unfortunately, the practice has been made aware by numerous patients that our online service is continuously causing challenges for patients either registering to use the service or finding their accounts have been deactivated after a short period of being registered.

We do apologise for the challenges currently faced.  Unfortunately, we have no control over this system - other than to re-register patients which is clearly not assisting with rectifying the software issue.  Our reception team are happy to continue to re-register patients who are experiencing difficulties but we must make you aware this will either not rectify the problem at all or allow access for a short period only.  This system is the only system available for practices to use and the practice has no input into the workings of this software.  It has become apparent to numerous practices within Fife that this system is not working as it should and is causing complications for numerous patients throughout Fife.  Following feedback from patients, the practice has raised this issue at the highest level within NHS Fife who have forwarded our concerns onto both NHS Scotland and the software provider.  It has been acknowledged that this is a systems fault and they are currently discussing the issue.  Unfortunately, we have no time period for when this will be rectified.

In the meantime, we will continue to provide updates via this website page (09/01/19).

Update 20/01/19

Following a meeting between the service provider, NHS Fife and a number of practices within Fife, it became apparent that the challenges faced by our patients using this service followed an upgrade to the software used by the service provider (Patient Access).  The meeting held was constructive and produced some positive actions with the system provider agreeing to investigate their system with the hope of resolving the issues faced.  Unfortunately, there is no time scale to how long this will take however the system provider has asked all patients who are experiencing difficulty to report the fault through the website itself rather than via email.  To report any difficulties, you should go to www.patientaccess.com and click on the link 'supportcentre' in the top right of your screen.  This will allow you to then choose the option which is having an impact on you e.g. signing in.  It is important, when asked, to select Scotland as your region in order that your issue is forwarded to a support team who has knowledge of the systems used in Scotland.

We will update patients further with any further updates via this website page (20/01/2019).

LIQUID NITROGEN CLINIC

The General Medical Services contract has been updated in 2018. In line with this, practices are no longer obliged, or directly funded to provide liquid nitrogen. The evidence base for liquid nitrogen for simple skin problems may be left alone or treated with alternatives in the vast majority of cases.  Unfortunately, due to the increasing demand placed on our practice nurse appointments, and to reflect similar moves by other practices locally and nationally, the Partners of Tayview Medical Practice have taken the decision regrettably to cease providing a liquid nitrogen service.  This ensures that our nurses are more readily available to be more involved in clinical work that improves outcomes that are more clinically relevant thereby helping the health of the local population.

 

Patients who are currently booked in for treatment will continue to receive their treatment until their treatment period concludes.  We are unable to accept future bookings for liquid nitrogen.  We would advise patients to approach their local pharmacy for advice on over the counter treatments which may be available to them.  Where patients have concerns regarding any skin problem, they should arrange an appointment with a GP to discuss their concerns further.  The GP will then advise patients of any options available to them.  We apologise for any inconvenience caused. We will, of course, continue to refer patients to dermatology when it is deemed that there is a good clinical need.

EAR IRRIGATION (SYRINGING)

Current medical evidence shows that ear irrigation can lead to ear infections, perforated ear drums and/or tinnitus (persistent noise). For this reason, Tayview Medical Practice will cease to provide an ear irrigation services from April 2019. Patients who require their ears irrigated prior to attending an audiology appointment will be referred, internally, by the audiology department for micro-suctioning.

 

Please click the link below which will provide you with self-care guidelines for managing your symptoms.

Self-care Ear Wax

CALL RECORDING

Please note, any incoming or outgoing calls may be recorded by the practice.

FLU CAMPAIGN

All patients aged 65 and over, carers, pregnant ladies and those patients who are in an 'at risk' group are entitled to receive an influenza vaccination (Flu Jag).  This year, patients will receive a different type of vaccination depending on their age group.  Please contact the practice on 01382 543251 to arrange an appointment.

Any child aged 2 to 5 who is not currently registered and attending school should contact the practice to arrange an appointment.

SCHOOL AGED CHILDREN WILL BE VACCINATED AT SCHOOL

GENERAL DATA PROTECTION REGULATIONS (GDPR)

The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.

 

These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.

Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.

GDPR Patient Information

Patient Privacy Statement

PRACTICE WINTER NEWSLETTER

Our Winter newsletter is now available to view by clicking on the link below or selecting the "Practice Newsletter" tab at the left hand side of this screen.

Winter 2018

Welcome to Tayview Medical Practice

Welcome to Tayview Medical Practice.  The doctors and staff of Tayview aim to provide you with a very high standard of patient care.  In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments.  We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.

We provide general medical services from two medical practices at both Newport-On-Tay and Tayport.  The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page.  Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.

You will also find useful information contained under the "Further Information" section to the right of this page.

We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.

We are happy to receive feedback from our patients in order to help improve our service to you.  Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.

We offer a variety of IT systems available to help improve patient access.  These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time.  We also offer the facility of being able to arrange online appointments and request your repeat medication online too.  You must register to use these services and a receptionist will be able to assist you further with this.  We also offer all patients a text reminder service to remind them of any appointment booked.

Disabled Access

Newport Surgery has parking spaces for the disabled and automatic doors.  Tayport Surgery has a parking space for the disabled and automatic doors.  On both sites, all patient services are provided at ground floor level and are accessible for disabled person.  However, if you require assistance please ask any member of staff who will be happy to help.

National Health Hearing Aid Batteries

Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.

Interpreting Service

The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.

Practice Newsletter

Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter.  Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.

(Site updated 20/01/2019)
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