APPOINTMENT CHANGES FROM MONDAY 1st NOVEMBER 2021
We are aware of the challenges faced by patients when contacting the practice to arrange appointments. Our current system involves all patients contacting the practice at 8am if they require a GP appointment and being issued with a telephone consultation in the first instance. This has presented challenges for patients waiting in a queue for their call to be answered, finding out that all of our pre-bookable appointments have been taken and being asked to contact the practice the following morning, again, at 8am.
The above system was implemented following guidance received by the Scottish Government. The practice had no control over the telephone triage system and this system was adopted to protect both patients and staff during the pandemic.
Recently, we received notification from the Scottish Government that practices could arrange their appointment system in a way that delivers care to the local community. Any change to the appointment system must be clinically safe and retain flexibility with regards to access i.e. a face to face appointment or telephone consultation.
From Monday 1st November, the practice will revert back to its old appointment system. Details can be found below and we kindly ask patients to follow the route best suited for their needs. By reverting back to our old system, our telephone lines should be less busy between the hours of 8am and 10am and all patients will be given the choice of a face to face or telephone consultation. Please note, however, if you have Covid-19 symptoms and have not had a PCR test (or the results of that test are positive) you will be issued with a telephone consultation in the first instance.
We continue to review restarting our online booking system but, unfortunately at this present time, we are unable to do so. This is because all patients must still be asked questions regarding Covid-19 symptoms which our online system does not do.
The implementation of this system will be audited and reviewed after a 1 month period.
TAYPORT SURGERY CLOSED UNTIL FURTHER NOTICE
Our Tayport surgery has been extensively damaged due to flooding. The flooding has impacted a number of consultation rooms, patient areas and staff areas. Due to the extensive damage, our Tayport site will remain closed until further notice.
We are currently awaiting our insurance company assessing the damage with a view to a restoration company being allocated to carry out any repairs. Unfortunately, we are unable to provide a date at present as to when our Tayport surgery will re-open.
All patients who have appointments booked at Tayport over the coming weeks will be contacted by our reception team and advised of the options available to them.
We apologise for any inconvenience caused and will keep patients updated via our practice website and Facebook group page.
COVID-19 VACCINATION STATUS
Patients who have received a Covid-19 vaccination in the UK, but out-with Scotland, are experiencing challenges with regards to their vaccination status. Patients have explained that any Covid-19 vaccination given out-with Scotland does not show on their vaccination certificate. I have spoken with NHS Fife's Covid Team regarding this challenge who have advised that patients can update their vaccination details by visiting:
The above is only applicable to vaccinations given elsewhere within the UK.
Patients should follow the instructions fully in order for their Covid-19 vaccination status to be updated.
ATTENDING OUR PRACTICE
Given the increasing rate of infection regarding Covid-19, we kindly ask our patient population to not enter either of our practice buildings unless they have been advised to do so.
Unfortunately, since we unlocked our doors, we have noticed that increasing numbers of patients are entering our buildings for reasons other than to attend for an appointment.
Only patients advised to attend the practice for an appointment should be entering our buildings at this present time. Patients should contact the practice on 01382 543251 should they need to discuss any queries etc with a member of our reception team.
Please help us to help keep our patients and staff safe by only entering our Newport and Tayport sites if you have been advised to do so.
Patients entering either of our buildings should continue to use the alcohol gel at both entrances when entering and leaving the building whilst also wearing a face covering at all times (unless exempt).
Thank you for your assistance.
David Ramsay - Business Manager
AUTUMN 2021 NEWSLETTER
Our Autumn newsletter can be viewed by clicking on the link below.
Autumn 2021 Newsletter
To help keep our patients up to date with the latest news regarding the practice, we have developed a Facebook group page. All patients are welcome to join the group however we must make you aware that your Facebook profile will be viewable by anyone else in the group as the group’s setting is set to public. By joining the group, you are consenting to your Facebook profile page being viewed by other Facebook users. We will trial this new way of communicating with our patients until December 2021 and will review whether to continue with the group at that time.
We hope this additional information source will be helpful to our patient population. You can join the group by either clicking on the link below or searching for ‘Tayview Medical Practice’ group on Facebook.
Covid-19 Vaccination Status
Patients can now receive a copy of their Covid-19 vaccination record. To obtain a copy, you should click on the link below and follow the instructions. A copy can be obtained either electronically or via the telephone number detailed on the link.
Please do not contact the practice to request a copy of your vaccination status. The current NHS Scotland guidance states that GPs cannot provide letters showing your Covid-19 vaccination status.
Covid Status Certification (Covid Passports)
The practice has received some queries from patients requesting a Covid Status Certificate or seeking assistance with regards to how to obtain one. At present, we are currently following the current guidelines from NHS Scotland and the Scottish Government regarding such certification. The current guidelines state the following:
Please do not contact your GP Practice to ask for a Covid vaccination passport or status certificate. There is no such standard document available at present and international certification standards have not yet been agreed. The Scottish Government is working to support the re-opening of international travel once it is safe to do so. They are currently working with the other UK nations and with the World Health Organisation to agree on potential future Covid certification requirements for international travel. As part of this, they are developing a technical solution that could allow people to access their Covid vaccination status directly.
Due to the above, we are unable to provide such documentation to patients. We will keep patients updated via our website should the above guidelines change but kindly ask that patients do not contact the practice to request such certificates at this present time.
Welcome to Tayview Medical Practice
Welcome to Tayview Medical Practice. The doctors and staff of Tayview aim to provide you with a very high standard of patient care. In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments. We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.
We provide general medical services from two medical practices at both Newport-On-Tay and Tayport. The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page. Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.
You will also find useful information contained under the "Further Information" section to the right of this page.
We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.
We are happy to receive feedback from our patients in order to help improve our service to you. Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.
We also offer the facility of being able to arrange online appointments and request your repeat medication online too. You must register to use these services and a receptionist will be able to assist you further with this. We also offer all patients a text reminder service to remind them of any appointment booked.
Newport Surgery has parking spaces for the disabled and automatic doors. Tayport Surgery has a parking space for the disabled and automatic doors. On both sites, all patient services are provided at ground floor level and are accessible for disabled person. However, if you require assistance please ask any member of staff who will be happy to help.
National Health Hearing Aid Batteries
The practice is able to provide hearing aid batteries and these are available from our reception desks at Newport and Tayport. Please ask at reception for further assistance. P13 and P675 batteries are only available. Please contact Ninewells Hospital Department for any other type required. Please note, at present due to Covid-19, we are unable to supply batteries to our patients. Patients should contact the hearing aid department at Kings Cross Hospital, Dundee for further assistance.
The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.
Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter. Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.
(Site updated 19/10/2021)