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Tayview Medical Practice

REGISTERING FOR ONLINE SERVICES

To assist patients further, the practice will now accept applications from patients who wish to register for our online services via email.  Using our online services will save you time waiting on the phone to book or cancel an appointment.  You can also request repeat medication using the online service.  To register, please select option 1 'Online Registration Form' under the 'Further Information' tab at the right side of your screen for further information. 

REQUESTS FOR EXTENSION TO SICK LINE

If you have recently had a sick line provided by the practice (MED3) and require an extension to that sick line, you can now email your requests through to the practice.  Please select option 2 'repeat sick line requests' under the 'Further Information' tab at the right side of your screen for further information. 

SHINGLES CAMPAIGN

Our shingles clinics will commence from February.  All patients entitled to receive a Shingles Vaccinations (Aged 70-79) will be invited via letter to attend the practice.  Please note, any person out-with this age group is not entitled to receive a vaccination as per NHS Scotland guidelines.  The practice has over 400 patients entitled to be vaccinated and will run clinics throughout 2020.  This means you may not receive a letter for our February clinic but please be reassured that you will be contacted in 2020 if you meet the criteria for this vaccination.

PRACTICE CLOSURE

The practice will be closed on Thursday 30th January between the hours of 12:00 - 13:30 for staff training.  Our phone lines will still be operational during this time and patients will still be able to contact the practice by phone should they need to do so.  Patients booked in for appointments with the podiatrist or health visitors from 13:00 will be given access to the building in order to attend their appointment by ringing the door bell at the entrance to our Newport building.

CONTACTING THE PRACTICE

We are aware of the challenges patients face when contacting the practice by telephone each morning.  Our practice serves over 9600 patients and we receive a large number of calls each day - primarily when the practice first opens.  The practice has 8 telephone lines and our reception staff are answering each call as quickly as possible although we understand the frustration of patients who attempt to call and are met with an engaged tone (or feel like their call is constantly ringing and not being answered).

To try and relieve the pressure on our phone lines each day, the practice will be adopting the below.  Help us to help you by only contacting the practice during the times detailed below which will relieve pressure on our telephone lines each morning.  We have introduced an email address for patients to request MED3 (sick notes) to assist with not having to contact the practice and we would encourage patients to register for our online services.

During the month of December, patients calling in out-with the times detailed below will be politely reminded of the new times to contact the practice.  From January, the times detailed on the link below will be fully implemented and our reception staff will not be able to assist with requests out-with those times.  You will be asked to contact the practice back at the correct time.

Contact Times

PRACTICE WINTER 2019 NEWSLETTER

Please click the link below for our latest newsletter

Winter 2019 Newsletter

CALL RECORDING

Please note, any incoming or outgoing calls may be recorded by the practice.

GENERAL DATA PROTECTION REGULATIONS (GDPR)

The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.

 

These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.

Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.

GDPR Patient Information

Patient Privacy Statement

Welcome to Tayview Medical Practice

Welcome to Tayview Medical Practice.  The doctors and staff of Tayview aim to provide you with a very high standard of patient care.  In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments.  We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.

We provide general medical services from two medical practices at both Newport-On-Tay and Tayport.  The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page.  Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.

You will also find useful information contained under the "Further Information" section to the right of this page.

We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.

We are happy to receive feedback from our patients in order to help improve our service to you.  Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.

We offer a variety of IT systems available to help improve patient access.  These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time.  We also offer the facility of being able to arrange online appointments and request your repeat medication online too.  You must register to use these services and a receptionist will be able to assist you further with this.  We also offer all patients a text reminder service to remind them of any appointment booked.

Disabled Access

Newport Surgery has parking spaces for the disabled and automatic doors.  Tayport Surgery has a parking space for the disabled and automatic doors.  On both sites, all patient services are provided at ground floor level and are accessible for disabled person.  However, if you require assistance please ask any member of staff who will be happy to help.

National Health Hearing Aid Batteries

Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.

Interpreting Service

The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.

Practice Newsletter

Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter.  Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.

(Site updated 16/01/2020)
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