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Tayview Medical Practice

PATIENT UPDATE (01.07.2020)

Thank you for your continued understanding and patience during this challenging time.  Please find below some important information regarding the practice.

How do I arrange an appointment?

Please note, at this time the practice continues to offer an urgent/emergency service only for appointments.  If you need to arrange an urgent appointment with a GP, you should continue to contact the practice on 01382 543251 (option 2) to arrange an appointment.  Our receptionists will take some details from you in order to determine whether your symptoms can be navigated to an alternative healthcare provider such as a pharmacist, dentist or optician.  If it is felt that you require an urgent GP appointment, you will receive a telephone call back from a GP to discuss your symptoms further.  If the GP decides that you need to attend the practice, they will issue you with an appointment time to attend.  Please do not approach the practice in person to arrange an appointment as you will be turned away and advised to phone the practice to discuss your requirements further.

I’ve been issued with an appointment, what should I do when I arrive?

Please do not attend early for your appointment and only arrive at your appointment time.  Due to the requirement for social distancing, our waiting area has limited space and we may be unable to allow you access to the waiting area if our waiting area is full.

Do I have to wear a face covering when attending the practice?

This is a personal choice.  We do not request that you wear a face covering but, if you wish to do so, you may do so.  If the GP feels you should wear a mask upon attending the practice, the practice will provide you with one.

Is it safe to attend the practice in person?

We would like to reassure all of our patients that the practice has adopted strict infection control procedures, and social distancing procedures, in order to reduce the risk of any cross-transfer of Covid-19.  All rooms, equipment and seating is thoroughly cleansed after each patient.  All staff are maintaining regular hand-washing procedures and alcohol gel is available for use within the practice.  We ask all patients attending the practice to use the alcohol gel upon entering the building and to sit in any seat you are directed to by the receptionist.

Use of practice toilets.

Our patient toilets are not available for use at this time.  We would encourage all patients to use their own toilet before attending the practice.  If you are advised over the telephone to bring a sample, you should bring this with you.

What services have you restarted?

At this present time, the practice has slowly started to reintroduce cervical screening (subject to criteria), diabetic reviews and respiratory (asthma / COPD) reviews.  If a patient is due to attend for a smear, they will be contacted by NHS Scotland to contact the practice.  Patients due to attend for a diabetic or respiratory review will be contacted by the practice.

Further information regarding appointments within the practice.

The practice has noticed an increasing demand for appointments with a GP.  As per the above, the practice continues to operate on an urgent / emergency appointment only basis.  This is to reduce footfall within the practice (the more patients attending, the higher the risk of Covid-19 transmission) whilst enabling the GPs to deal with urgent clinical matters that arise.  Due to the requirements of infection control (disinfecting rooms and putting on / taking off personal protective equipment), it is taking the GPs longer than usual to consult with each patient.  This has impacted the availability of appointments within the practice.  A high percentage of recent appointments have been for minor illness symptoms such as hay fever, bunions, thrush, verrucas, ear ache and muscular pain.  Although the practice appreciates that such symptoms can be troublesome and require medical advice, that advice and treatment can be provided by alternative health care professionals such as your local pharmacist.  Below, you will find details of the NHS Pharmacy First Scotland service which we would encourage patients to use first before requesting an appointment with a GP.

 

NHS PHARMACY FIRST SCOTLAND

This is an NHS service provided by all community pharmacies in Scotland.  If you have a minor illness, a pharmacy is the first place you should go for advice.  You do not need an appointment and you can go to any pharmacy in Scotland.  The pharmacist can give you advice for a minor illness and provide medicine if they think you need it.

To use this service, you must be registered with a GP practice in Scotland or live in Scotland.  People who do not live in Scotland cannot use this service (even if they are registered with a GP in Scotland).

Pharmacists and their teams are experts in medicines and can help with minor health concerns.  A pharmacist can give you advice and treatment (if you need it) for the following symptoms:

 

ACNE

ALLERGIES

ATHLETE’S FOOT

BACKACHE

BLOCKED / RUNNY NOSE

COLD SORES

CONSTIPATION

COUGH

CYSTITIS

DIARRHOEA

EARACHE

ECZEMA

HEADACHE

HEAD LICE

HAEMORRHOIDS (PILES)

HAY FEVER

IMPETIGO

INDIGESTION

MOUTH ULCERS

MUSCULAR PAIN OR MINOR PAIN

PERIOD PAIN

SORE THROAT

THREADWORMS

THRUSH

WARTS

VERRUCAS

URINARY TRACT INFECTIONS

 

 

When you visit the pharmacist, they will ask you about your symptoms, give you advice on your condition, provide medication (if you need it) and refer you to another healthcare professional e.g. your GP if they think it is necessary.  The pharmacist will set up a Patient Medication Record (PMR) to make a note of any advice and treatment they give you.

Pharmacists, like GPs, can only provide certain medicines and products on the NHS.  All of these are proven to be effective for treating your condition.  If you want a specific medicine or product, you may need to buy it.  The pharmacist will give you advice on this.   

SUMMER 2020 NEWSLETTER

Our Summer 2020 Newsletter can be found here:

Summer 2020 Newsletter

PATIENT UPDATE 20/05/2020

In line with the majority of practices within Scotland, the practice continues to operate a telephone triage system.   Any patient who feels they need to speak to a member of our clinical team (GP or Nurse), or requires an appointment to see a member of our clinical team, should contact the practice on the day most suitable to them to arrange a telephone consultation.   Our reception staff will ask for a brief description as to the reason you are seeking an appointment whilst asking you a set of questions to determine whether you have Covid-19 symptoms.

NHS Scotland has updated their list of symptoms regarding Covid-19 which are detailed below:

  •      A new and persistent cough and/or
  •      A fever and/or
  •      Shortness of breath and/or
  •      A loss of taste or smell

NHS Scotland has now expanded their Covid-19 testing.  This means testing for Covid-19 is now opened to anyone who is over the age of 5 years old and has one or more of the above symptoms.

If any patient is experiencing any of the above symptoms, and feels they may be related to Covid-19, patients can arrange a test by going to:

www.nhs.uk/ask-for-a-coronavirus-test

You will be asked a series of questions which will determine whether you meet the criteria to be tested.

If you feel you have Covid-19 symptoms and your symptoms are such that you need to speak with a doctor, you should continue to contact NHS 24 by dialling 111.

We would like to reassure our patients that the practice continues to operate and remains open.  Although our systems have changed at present, we would encourage patients to contact the practice for any urgent matters (non-Covid 19 related) if they feel they require an appointment.

We continue to be grateful to our patient population for their continued patience and support during this challenging time.

PATIENT UPDATE (28/03/2020)

The practice is aware that there has been a lot of information and changes recently. We thought it would be helpful to provide answers to a number of questions that we are currently receiving:

 

I have received a letter from the Scottish Government which states I am at risk of severe illness if I catch Covid-19. The letter states the practice will contact me but no one has.

The practice only received notification that the letter you received was being sent out to about 200,000 people throughout Scotland on 26/03/2020. The practice has still to receive the names of patients from the Scottish Government. Until the practice receives that information, we are unable to contact patients. Please be assured that the practice will contact you only if there is a need to do so. This may take some time given the high number of patients this is likely to involve.

 

I need a GP or Nurse Appointment for a non Covid-19 related reason

Please be aware that the practice is extremely busy at present given the current situation. For this reason, we have adopted an ‘urgent on the day’ appointment system. Any patient who feels they need to see or speak to a GP or nurse for an urgent matter should contact the practice on the day they require their appointment. A GP or Nurse will contact you back to discuss your request further and issue an appointment if necessary. If a GP feels your medical issue is not urgent in nature, you will be asked to arrange an appointment once this pandemic is over. We are unable to pre-book appointments for future dates. Please do not attend any appointment early and only request access to the practice at the time of your appointment. Do not approach the practice unless you have been specifically advised to do so.

 

I have had to either self-isolate (7 days) due to mild symptoms or self-isolate (14 days) due to someone in my household having symptoms of Covid-19. My employer is requesting a sick note to cover the absence.

If you have been self-isolating due to the above, you should go to www.nhsinform.scot which will direct you to a form that generates an isolation note. Your employer should accept this as evidence of self-isolation and there is no need to request a sick note. Any patient who has received a letter from the Scottish Government (see above) which details you should be shielding from the general population for the next 12 weeks can use that letter as evidence that you need to self-isolate. You employer should accept that letter as evidence of self-isolation and there is no need to request a sick note. In line with current guidance, the practice will not issue sick notes (MED3) for any patient who is self-isolating. If you require a sick note (MED3) for any other reason, please contact the practice and our reception team will advise you further of our process at this time.

 

I need hearing aid batteries

Unfortunately, at this present time, we are unable to supply you with hearing aid batteries. We have received advice from Kings Cross Hospital which states you must make a request for hearing aid batteries by post to Audiology Department, Kings Cross Hospital, Hospital Street, Dundee, DD3 8EA. You must include your yellow book when requesting batteries. Do not attend Kings Cross Hospital for batteries as the Audiology Department is closed to patients.

 

I have symptoms of Covid-19

If your symptoms are mild and you can manage your symptoms from home, you should self-isolate for 7 days, use over the counter medication to assist with any symptoms and visit www.nhsinform.scot/coronavirus for further advice. If you call 111 with mild symptoms, which are manageable from home, you will be stopping NHS 24 from helping the most unwell and vulnerable patients. Only very unwell people, with symptoms of Covid-19, should contact NHS 24 on 111 for help. If your symptoms are life threatening e.g. struggling to breath, you should dial 999 immediately. Please remember, the doctors and nursing team at Tayview can help with all non-Covid-19 matters as normal.

 

I am self-isolating and need my medication delivered

Our colleagues at our local pharmacies are working extremely hard to process prescriptions as quickly and safely as possible. If you are classified as vulnerable, elderly and/or at risk of Covid-19, and you have no other means of collecting your prescription (or someone collecting on your behalf – such as a relative or friend), you should contact the Fife Voluntary Action Delivery Service on 0800 389 6046 who will assist you further.

 

I need to order my repeat medication

At this time, we are not accepting any paper requests. You can contact the practice on 01382 543251 and press option 4 to order your medication or use our online facilities. Please note, any early requests (without good reason) will be declined as will requests for medications that have not been used for a number of years e.g. inhalers. If you feel you need medication that we have declined, you should contact the practice to discuss your request further. Please do not request double amounts of medication as this will be declined too

REQUESTS FOR EXTENSION TO SICK LINE

If you have recently had a sick line provided by the practice (MED3) and require an extension to that sick line, you can now email your requests through to the practice.  Please select option 2 'repeat sick line requests' under the 'Further Information' tab at the right side of your screen for further information. 

CALL RECORDING

Please note, any incoming or outgoing calls may be recorded by the practice.

GENERAL DATA PROTECTION REGULATIONS (GDPR)

The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.

 

These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.

Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.

GDPR Patient Information

Patient Privacy Statement

Welcome to Tayview Medical Practice

Welcome to Tayview Medical Practice.  The doctors and staff of Tayview aim to provide you with a very high standard of patient care.  In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments.  We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.

We provide general medical services from two medical practices at both Newport-On-Tay and Tayport.  The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page.  Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.

You will also find useful information contained under the "Further Information" section to the right of this page.

We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.

We are happy to receive feedback from our patients in order to help improve our service to you.  Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.

We offer a variety of IT systems available to help improve patient access.  These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time.  We also offer the facility of being able to arrange online appointments and request your repeat medication online too.  You must register to use these services and a receptionist will be able to assist you further with this.  We also offer all patients a text reminder service to remind them of any appointment booked.

Disabled Access

Newport Surgery has parking spaces for the disabled and automatic doors.  Tayport Surgery has a parking space for the disabled and automatic doors.  On both sites, all patient services are provided at ground floor level and are accessible for disabled person.  However, if you require assistance please ask any member of staff who will be happy to help.

National Health Hearing Aid Batteries

Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.

Interpreting Service

The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.

Practice Newsletter

Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter.  Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.

(Site updated 01/07/2020)
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