TAYVIEW MEDICAL PRACTICE

PATIENT UPDATES (13.04.2021)

Second Covid Vaccinations:

We are now in the process of contacting all patients who are due their 2nd Covid vaccination.  All patients aged 80 and over who attended the practice:

Week commencing 11th January should now have received their 2nd vaccination. 

Week commencing 1st February have now been contacted to attend the practice week commencing 19th April to receive their 2nd vaccination.  If you feel we have missed you, you should contact the practice at your earliest opportunity to discuss further

Week commencing 8th February are now being contacted to attend the practice week commencing 26th April to receive their 2nd vaccination.  We ask patients not to contact the practice to arrange an appointment at this time.  If you have not heard from the practice from week commencing 19th April, please contact the practice to discuss further.

Our district nursing colleagues will contact those patients who are housebound to arrange their 2nd vaccination.

Tayport Surgery:

We will be trialling and assessing the re-opening of our branch surgery from week commencing Monday 3rd May.  As the surgery is small in nature, it can only accommodate two patients in the waiting area at any one time based on current Covid-19 health and safety guidance.  We kindly ask all patients to continue to adhere to social distancing requirements and to wear a face covering when attending the practice.

As per our Newport surgery, the doors at our Tayport surgery will remain closed and patients will only be granted access if they have been asked to attend the surgery for an appointment.  Prescription requests should continue to either be telephoned into the practice, emailed into the practice or requested through your local pharmacy.  If you are asked to hand in a sample by a member of our clinical team, you will be advised as to whether the sample should be handed into Tayport or Newport.  Patients should continue to arrange appointments by calling the practice on 01382 543251.  Unfortunately, at this time, we are unable to assist with any appointment requests should you attend our Tayport site in person.

Telephone System:

We have now updated our telephone system to include more lines.  Patients will now be advised where they are in the queue before their call is answered.  Our lines have increased to 12 in total.  Once all 12 incoming lines are busy, patients will be advised that their call cannot be taken at that present time and to call back later.  During the month of March we had 8640 incoming calls from patients requesting appointments and our receptionists are taking, on average, 2 minutes to handle each call.  We kindly ask patients who are not seeking to request an appointment to contact the practice during afternoon hours when our lines are less busy.

Covid Status Certification (Covid Passports)

The practice has received some queries from patients requesting a Covid Status Certificate or seeking assistance with regards to how to obtain one.  At present, we are currently following the current guidelines from NHS Scotland and the Scottish Government regarding such certification.  The current guidelines state the following:

Please do not contact your GP Practice to ask for a Covid vaccination passport or status certificate.  There is no such standard document available at present and international certification standards have not yet been agreed.  The Scottish Government is working to support the re-opening of international travel once it is safe to do so.  They are currently working with the other UK nations and with the World Health Organisation to agree on potential future Covid certification requirements for international travel.  As part of this, they are developing a technical solution that could allow people to access their Covid vaccination status directly.

Due to the above, we are unable to provide such documentation to patients.  We will keep patients updated via our website should the above guidelines change but kindly ask that patients do not contact the practice to request such certificates at this present time.

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2nd dose

2nd dose

The Well

Welcome to Tayview Medical Practice

Welcome to Tayview Medical Practice.  The doctors and staff of Tayview aim to provide you with a very high standard of patient care.  In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments.  We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.

We provide general medical services from two medical practices at both Newport-On-Tay and Tayport.  The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page.  Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.

You will also find useful information contained under the "Further Information" section to the right of this page.

We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.

We are happy to receive feedback from our patients in order to help improve our service to you.  Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.

We also offer the facility of being able to arrange online appointments and request your repeat medication online too.  You must register to use these services and a receptionist will be able to assist you further with this.  We also offer all patients a text reminder service to remind them of any appointment booked.

Disabled Access

Newport Surgery has parking spaces for the disabled and automatic doors.  Tayport Surgery has a parking space for the disabled and automatic doors.  On both sites, all patient services are provided at ground floor level and are accessible for disabled person.  However, if you require assistance please ask any member of staff who will be happy to help.

National Health Hearing Aid Batteries

The practice is able to provide hearing aid batteries and these are available from our reception desks at Newport and Tayport.  Please ask at reception for further assistance. P13 and P675 batteries are only available. Please contact Ninewells Hospital Department for any other type required.  Please note, at present due to Covid-19, we are unable to supply batteries to our patients.  Patients should contact the hearing aid department at Kings Cross Hospital, Dundee for further assistance.

Interpreting Service

The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.

Practice Newsletter

Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter.  Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.

(Site updated 13/04/2021)
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