Practice Update (05/11/2020)
The video below has been provided by NHS Scotland to help give our patients an insight into how General Practice is currently operating. We're grateful to our patients for taking the time to watch the video.
USE OF PRACTICE EMAIL ADDRESS
Patients may be asked to by a member of staff to send information through to the practice via email using our generic email address. Unfortunately, the practice has noted an increasing number of emails being sent through to our generic email address by patients requesting an appointment to be arranged with a GP / Nurse or requesting a GP / Nurse contact the patient back to discuss clinical concerns etc.
We are grateful to patients for noting that any email sent through to the practice, which has not been requested by the practice, will not be actioned or responded to. You must contact the practice by telephone regarding any clinical matters on 01382 543251.
For this reason, we kindly ask that patients only email the practice regarding clinical matters if they have been asked to do so by the practice.
Prescription requests, sicknote extensions and registration forms for online facilities will continue to be accepted through this email address.
INFLUENZA VACCINATIONS (UPDATE 07/10/2020)
As per previous communication, all patients entitled to receive a flu vaccinations this year will receive a letter from NHS Fife explaining how they should arrange an appointment to be vaccinated. Within our local area, both the Rio Centre (Newport) and the Larick Centre (Tayport) have been designated as hubs for patients to receive their vaccinations.
NHS Fife have asked us to update our patients with the following information:
- At present, only patients aged over 65 years of age are being appointed. Letters have been sent out to those patients who meet this criteria.
- Patients who are under the age of 65, and are considered to be 'at risk' due to a health condition they may have (such as diabetes) will receive a letter from NHS Fife to arrange an appointment. Those letters have not been sent out as of yet and will be sent out in batches. Unfortunately, the practice does not have a date as to when those letters will start to be sent out.
- Patients who are aged 55-64 and not in an at risk group will receive a letter from NHS Fife to arrange an appointment. Those letters have not been sent out as of yet and will be sent out in batches. Unfortunately, the practice does not have a date as to when those letters will start to be sent out.
Please do not contact the vaccination team to arrange an influenza appointment until you have received your letter from NHS Fife.
Influenza Vaccinations 2020
The practice is receiving a high number of calls regarding influenza (flu) vaccinations. This is causing challenges with regards to other patients contacting the practice who require an urgent appointment / telephone consultation.
This year, the practice has no involvement with flu vaccinations. All patients who are eligible to receive a flu vaccination will receive a letter from NHS Fife with contact details to arrange an appointment.
Understandably, the number of calls being received by the call centre at NHS Fife is high and patients may find it challenging to get through. If you’re finding challenges when contacting the call centre, you may wish to try again later in the day (or another day).
Please do not contact the practice regarding flu vaccinations as we are unable to assist you with this. Contacting the practice to discuss the challenges you are facing when attempting to contact the call centre prevents other patients from contacting the practice for urgent clinical care.
David Ramsay – Business Manager
Tayview Medical Practice
Tayview Autumn Newsletter
Patient update (07.09.2020)
The video below has been developed by NHS Fife which aims to provide patients with an update regarding General Practice within Fife.
Please take a moment to watch the video.
Please note, as of today (07.09.2020), face coverings are mandatory when attending the practice in person (unless you are exempt from wearing one).
Patient Transport Services
The Continuing Care Services (North East Fife) can assist patients with transport to our Newport practice during this time. Further information can be found at:
As the current Covid-19 pandemic continues to impact the world, we have been extremely grateful to our patient population who have adapted so well to the changes the practice has had to implement during this pandemic. Those changes have included video consultations, telephone consultations, patients being directed to alternative health care providers who are more suited to deal with their enquiry, the sending of all prescriptions generated to your local pharmacy and asking patients not to attend the practice unless requested to do so by a doctor or nurse. We really do appreciate your continued patience during this time which has not only impacted you directly but also the doctors and staff of the practice. All of these changes have been implemented to keep you, and the staff of Tayview, as safe as possible whilst reduce the risk of transmission.
Unfortunately, Covid-19 is likely to be with us for a considerable length of time and we, as a practice, will have to continue to adapt and change our normal practice. One of the main changes that occurred on 23/03/2020 was the temporary closure of our branch surgery in Tayport. The practice has been made aware of a current petition online entitled ‘Keep Tayport Surgery open” and we thought it would be helpful to explain further as to why we are unable to provide a service from our Tayport premises at this present time.
The practice requested permission to close Tayport surgery on 20/03/2020 following daily advice and guidance being received in relation to Covid-19. The practice was granted permission to do so which resulted in Tayport closing until further notice on 23/03/2020. Text messages were sent out to all patients advising this with local councillors also being informed. Our practice website was also updated to reflect this change.
In line with guidance, the practice completed risk assessments on both premises (Newport and Tayport). Unfortunately, following those risk assessments, it was determined by the practice that the risk of transmission of Covid-19 was greater at our Tayport practice. The main points noted by the risk assessment are detailed below:
Social Distancing – The premises are small in nature and do not allow for the current social distancing requirements which are set at 2 metres. The work area is limited in space and prevents a 2m rule being implemented. The corridors are narrow and the waiting area only allows for a maximum of 3 patients to be seated at any time. The practice would be in breach of the 2 metre distance rule if staff were required to work from the building given all working areas are fixed to the floor and space is limited within the reception area.
Staffing – The practice needs to ensure that a safe (minimum) level of staffing is maintained in order to continue to provide a service to our patient population. Taking into account staff planning, and the high likelihood of staff absences during this pandemic, which unfortunately has become a reality due to the increasing definition of Covid-19 symptoms, the practice is unable to confidently provide safe staffing levels at both practices. Furthermore, GP capacity has been reduced as the practice is required to provide GPs, each week, to the Covid-19 hubs within Fife (111). On top of this, one of our partners commenced maternity leave and Dr Quinlan left the practice which has impacted the number of appointments the practice can provide. Taking into account the sessions which each GP provides, the possibility of GP absence due to possible Covid-19 symptoms and GP coverage at the Covid hubs within Fife, we do not have the GP capacity at this present time to provide a safe service from Tayport.
Premises – The seating within the waiting area at Tayport is fixed to the floor and composed of fabric. Unlike Newport where the waiting area chairs are fully cleaned after each use due to being plastic, we are unable to clean the seating at Tayport fully in order to comply with infection control procedures. We are also unable to implement a ‘one-way system’ on entering and leaving the building – which we are able to do at our Newport premises. This impacts both social distancing whilst increasing the risk of cross infection between patients.
Personal Protective Equipment (PPE) / Cleaning Products – The practice has, and continues to, experience challenges regarding the sourcing of PPE and general cleaning / hand washing products required to help reduce the spread of Covid-19. At present, we are simply unable to ensure a safe level of PPE is maintained at both practices given the high use of this equipment. We are also receiving minimum levels of cleaning products and hand washing products due to shortages with the supply. This, unfortunately, means we are unable to divide the stock that we do have between both sites as there would be a high risk of the practice running out of products faster.
We do appreciate the challenges faced by patients who are used to attending our Tayport site or find it challenging to attend our Newport site. However, at this present time, no patient should be attending any site unless they have been instructed to do so. The practice is operating a telephone triage service only at present and all patients are receiving the same service from the practice at this time.
We are also aware of the variety of comments currently on social media regarding the practice and the perception that the practice will never reopen. We would like to reassure our patients that our Tayport site will reopen when it is safe to do so. However, unfortunately, that is unlikely to be until the current pandemic is over or a vaccine has been found.
MR DAVID RAMSAY
The use of face coverings is now mandatory in Scotland in shops and on public transport. It is important to recognise that not everyone can wear a face covering.
People are exempt if:
They have a disability or health condition that means they cannot put a covering on
A covering will cause them severe distress or anxiety
They need to communicate with someone who relies on lip reading
They have a reasonable need to eat, drink or take medicine
There is no requirement to obtain evidence in the form of a letter from your GP. If you have a condition which means you cannot wear a face covering, you need only advise if asked that you cannot wear a face covering because you are exempt for one of the reasons listed above.
Please do not approach the practice to request a letter from your GP regarding face-coverings as these will be declined.
Update from NHS Fife Podiatry Department
NHS Fife Podiatry Service are still operating, however, we are only providing treatment for patients who require critical care to reduce the risk of hospital admission. Only patients with ulceration and spreading infection are currently being seen.
Although we are reviewing all referrals made to our service, you may not be offered an assessment at this time.
Podiatrists are available to offer advice and education via telephone or video consultations to support you if you are being impacted by your condition.
When we are able to reopen some clinics, it is likely to be at a much reduced capacity due to social distancing guidelines and additional infection control procedures. This is also likely to be for the most serious wounds and conditions.
For further information or self help leaflets visit NHS Fife website:
Search for NHS Fife Podiatry and click on publications.
Please note NHS Fife Podiatry cannot provide individual clinical advice on social media sites.
NHS PHARMACY FIRST SCOTLAND
This is an NHS service provided by all community pharmacies in Scotland. If you have a minor illness, a pharmacy is the first place you should go for advice. You do not need an appointment and you can go to any pharmacy in Scotland. The pharmacist can give you advice for a minor illness and provide medicine if they think you need it.
To use this service, you must be registered with a GP practice in Scotland or live in Scotland. People who do not live in Scotland cannot use this service (even if they are registered with a GP in Scotland).
Pharmacists and their teams are experts in medicines and can help with minor health concerns. A pharmacist can give you advice and treatment (if you need it) for the following symptoms:
BLOCKED / RUNNY NOSE
MUSCULAR PAIN OR MINOR PAIN
URINARY TRACT INFECTIONS
When you visit the pharmacist, they will ask you about your symptoms, give you advice on your condition, provide medication (if you need it) and refer you to another healthcare professional e.g. your GP if they think it is necessary. The pharmacist will set up a Patient Medication Record (PMR) to make a note of any advice and treatment they give you.
Pharmacists, like GPs, can only provide certain medicines and products on the NHS. All of these are proven to be effective for treating your condition. If you want a specific medicine or product, you may need to buy it. The pharmacist will give you advice on this.
REQUESTS FOR EXTENSION TO SICK LINE
If you have recently had a sick line provided by the practice (MED3) and require an extension to that sick line, you can now email your requests through to the practice. Please select option 2 'repeat sick line requests' under the 'Further Information' tab at the right side of your screen for further information.
Please note, any incoming or outgoing calls may be recorded by the practice.
GENERAL DATA PROTECTION REGULATIONS (GDPR)
The General Data Protection Regulations (GDPR) is a new law that determines how your personal data is processed, kept safe and also advises you of the legal rights you have in relation to your own data. The regulation applies from 25th May 2018.
These regulations will supersede the Data Protection Act. It is similar to the Data Protection Act (which the practice already complies with) but strengthens many of the DPA’s principles.
Please click on the links below to find out more information regarding how the practice processes your personal data and what GDPR will mean for you.
GDPR Patient Information
Patient Privacy Statement
Welcome to Tayview Medical Practice
Welcome to Tayview Medical Practice. The doctors and staff of Tayview aim to provide you with a very high standard of patient care. In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments. We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.
We provide general medical services from two medical practices at both Newport-On-Tay and Tayport. The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page. Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.
You will also find useful information contained under the "Further Information" section to the right of this page.
We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.
We are happy to receive feedback from our patients in order to help improve our service to you. Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.
We offer a variety of IT systems available to help improve patient access. These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time. We also offer the facility of being able to arrange online appointments and request your repeat medication online too. You must register to use these services and a receptionist will be able to assist you further with this. We also offer all patients a text reminder service to remind them of any appointment booked.
Newport Surgery has parking spaces for the disabled and automatic doors. Tayport Surgery has a parking space for the disabled and automatic doors. On both sites, all patient services are provided at ground floor level and are accessible for disabled person. However, if you require assistance please ask any member of staff who will be happy to help.
National Health Hearing Aid Batteries
Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.
The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.
Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter. Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.
(Site updated 05/11/2020)